Trust & Privacy
A personal conversation deserves clear boundaries.
Lingwell invites people to reflect on experiences that may be difficult to explain or share.
That invitation comes with responsibility. People should understand what happens during a conversation, what they can choose to keep or share, and what the organization providing access may see.
We believe those questions deserve direct answers.
Jump to common questionsYour conversation is not automatically a report to someone else.
Lingwell provides a guided conversation in which a person can explore what they are experiencing. When Lingwell is offered through an organization, providing that access does not, by itself, give the organization routine access to the person's conversation. Creating a summary and sharing one are separate choices.
Step 1
Reflect
The person begins a guided conversation about something they want to explore.
Step 2
Review
If they choose to create a summary, they can review the language and consider whether it represents what they want to preserve or communicate.
Step 3
Choose whether to share
Sharing is a separate action. The person decides whether to send a summary through the available sharing process.
Once a summary is sent to someone else, that recipient may have their own responsibilities and rules for retaining or using it.
Offering access is different from accessing private reflections.
Organizations need to understand how Lingwell is being used. Participants need to know what information may be visible to the organization offering it. Those are related concerns, but they are not the same thing.
Path A
Participant-directed sharing
When a participant intentionally shares a summary, the designated recipient can receive what the participant chooses to send.
The receiving organization's handling of that information may be subject to its own policies and obligations.
Path B
Organizational usage information
Depending on the organizational arrangement, Lingwell may provide operational or aggregated information about use.
What any such reporting includes, who can see it, and whether individuals could be identified should be clear to an organization and its participants before access begins.
An organization providing Lingwell access does not thereby acquire routine access to everyone's private conversations.
What happens to the information you share with Lingwell?
There are several different kinds of information involved when someone uses a digital reflection resource. These answers follow Lingwell's Privacy Policy, and the policy is the place to read the exact wording.
What information does Lingwell collect?
Lingwell's Privacy Policy lists the text you enter during a session, Lingwell's responses and summaries, session timestamps and duration, device, browser, and technical information such as IP address and device type, and any feedback you choose to give.
Lingwell does not require personal or identifying details, and people are encouraged to leave them out.
Where is that information stored?
Lingwell uses cloud infrastructure and AI processing providers to operate the service. The Privacy Policy describes safeguards that include encryption in transit and at rest, and notes that no system can guarantee absolute security.
Organizations that need more detail about infrastructure and configuration can ask us directly.
How long is information retained?
According to the Privacy Policy, Lingwell keeps identifiable user data only as long as necessary to provide the service and maintain access to prior sessions. De-identified and aggregated data may be kept for system improvement.
The full wording is in the Privacy Policy.
Can a person request deletion?
Yes. The Privacy Policy says users may request deletion of their data through Lingwell's website, and that Lingwell will make commercially reasonable efforts to fulfill those requests. Questions and data requests can also go to support@lingwellhealth.com.
Does Lingwell use conversations to train AI models?
Lingwell's Privacy Policy states that it does not use identifiable personal content for advertising, resale, or training publicly available AI models. It may use de-identified, aggregated information to improve performance, safety, and usability.
Is personal information sold or used for advertising?
No. The Privacy Policy states that Lingwell does not sell, rent, or lease user data, and does not use identifiable personal content for advertising.
It may share information with service providers that help operate the service, when required by law, or to protect the rights and safety of Lingwell, its users, or others.
AI supports reflection. It does not make the decisions.
Lingwell uses artificial intelligence to support guided conversations and help people develop language for what they are experiencing.
AI-generated language can be incomplete, mistaken, or simply not right for a particular person. A person should be able to consider what Lingwell offers, reject what does not fit, and decide what they want to carry forward.
Lingwell does not know a person's life better than they do. Nor does it replace the judgment of the professionals or trusted people in their lives.
The point is not to automate human judgment. It is to help people arrive at language they can use.
A resource for reflection, not a replacement for care.
Lingwell is not a therapist, physician, or other licensed professional. It does not provide diagnosis, treatment, or emergency assistance.
It can be used alongside professional services, but it should not be represented as a substitute for clinical judgment, an established care relationship, or urgent help when someone is in danger.
People and organizations should understand these boundaries before relying on Lingwell in a sensitive setting.
Responsible use depends on the setting.
A small practice, university, employer, and healthcare organization may have different obligations concerning personal information and technology.
Before an organizational introduction, the parties should identify the intended use, the information involved, the access arrangements, and any privacy, security, or contractual review the setting requires.
For healthcare arrangements involving protected health information, additional obligations and agreements may apply. The Privacy Policy notes that Lingwell is not designed to store regulated health records or protected health information unless explicitly agreed in a separate written agreement. These questions are addressed for the specific engagement, rather than assumed from a broad product-level statement.
Organizations with privacy, technical, or procurement questions can discuss the requirements of their proposed use directly with Lingwell.
Questions worth asking.
If my organization pays for Lingwell, can it read my conversations?
Providing access does not, by itself, give an organization routine access to your conversations. An organization may receive a summary if you choose to share one, and may receive operational or aggregated information about use, depending on how access is arranged. See “What an organization may see” above.
Do I have to share a summary?
No. Creating a summary and sharing it are separate choices. The Privacy Policy states that you control whether to share a summary and that Lingwell does not automatically share your content or summaries with third parties.
What happens after I send a summary to someone?
The person or organization that receives it may have their own responsibilities and rules for keeping and using it. Lingwell's Privacy Policy describes how Lingwell handles information; it does not govern what a recipient does with a summary you send them. If it matters, ask the recipient how they handle it before you share.
Can I use Lingwell without creating an account?
Some access arrangements, such as a link or QR code from an organization, don't require an account. It depends on how Lingwell is offered to you. Even without an account, technical information such as device and browser details may be collected, as described in the Privacy Policy.
Can an organization see whether I personally used Lingwell?
That depends on how access is set up, and it is a fair question to ask before you begin. If you share a summary, you choose how you are identified to the recipient. If you're using Lingwell through an organization, ask them how access is configured, or contact us and we'll explain what we can.
Does Lingwell provide therapy or crisis support?
No. Lingwell is a guided reflection tool, not therapy, and it should not be relied on to detect or respond to an emergency. If you or someone else may be in danger, contact local emergency services, or call or text 988 in the United States.
Where can I read the full Privacy Policy?
The Privacy Policy is available on our site, along with the Terms of Use for the website and the User Agreement for the product.
Trust begins with understandable answers.
If you're considering using Lingwell, you should be able to understand its role and the choices available to you.
If you're considering making it available through an organization, we welcome questions about access, privacy, security, and the responsibilities involved.
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